Frequently asked questions

When I call your office, will I get a live person?

Yes! Monday through Friday, from 8am to 5pm, our customer service representatives will be happy to help you.

How do you handle emergency calls?

After hours, we have a special emergency number that is answered by an Area Supervisor 24/7. Our Area Supervisors rotate call shifts, so there will always be someone available to attend to your property.

If I have a service request or maintenance question, who should I call?

Call our regular number, or use our service request email. All service requests are logged into a central database so staff members are informed of your request and can help you. When you request special service, you have the option of having the service performed immediately or during your next weekly service.

How do I know my service request will be handled promptly?

We use a central database to log all calls and emails. Each day, our Operations Manager and Area Supervisors review the log to make sure all service requests have been taken care of. The log also helps us monitor trends in the field so we can make adjustments when needed.

Can you help me forecast my annual landscape expenses?

Absolutely. We provide a detailed annual budget worksheet to help you with budgeting.

When will I be billed for your services?

We bill on the 10th of each month for the month of service.

When will my property be serviced?

Weekly on the same day each week. If you have restrictions on when your property can be serviced, we can work with you on a schedule that meets your needs. When you need special service on short notice (such as when the building owner comes to visit), we make every effort to accommodate you.

Do you collect grass clippings after each mowing?

Yes.

When do you install seasonal color?

Twice a year – spring and fall. In April, we install the spring/summer color, filling in additional color in July. In October, we install the fall/winter color, filling in additional color in January or February.

What if it rains on my scheduled maintenance day?

If the rainfall is light, we will service your property as usual. If the rainfall is heavy, we will remove trash and debris.

I have restrictions on water use – will you be able to accommodate this?

Yes! We are experts at water conservation practices – see our Water Management page for details.

What services does The Growing Company provide?

We provide comprehensive, proactive landscape maintenance. Services include management of turf, groundcover, trees, vines and shrubs, seasonal color, integrated pest management, water management and landscape renovation.

What types of properties does The Growing Company service?

We service office parks/buildings, high-rise buildings, retail centers, hotels, industrial parks, condominiums/HOA and apartment communities.

What areas do you serve?

On the 1-80 corridor, we service properties from Vallejo to Auburn. On 1-5 and Hwy 99, from Woodland to Stockton. On Hwy 50, from Sacramento to El Dorado Hills. If your property is not in our current service area, ask us. We may be able to expand our area to accommodate you.

Does The Growing Company offer environmentally friendly services?

Yes! Since our founding in 1987, we have used sustainable landscape practices that promote clean water and soil, reduce landfill waste, reduce energy use and conserve water. See our Sustainable Practices page and our Water Management page for more information.

My building is LEED certified. Is your staff qualified to service my building?

Yes! We have a LEED AP on staff and service many of Sacramento’s best-known LEED certified properties. See our LEED page for details.